Photocopiers are complex machines especially the new ones out in the market. It is unlikely that an office has the needed skill to perform in-house repairs and maintenance so service contracts are recommended for high level machines. If the photocopier is considered to be an essential asset, the business owner must get a comprehensive contact.

Service contracts add a significant amount to the cost of a photocopier. This contract is usually based on a combination of fixed monthly charges and extra charges based on usage. Different suppliers offer different contracts. There are different factors to consider such as how quickly a technician will be sent out to fix your machine.

A malfunctioning photocopier can cause serious logistical issues. Add to that the frustration that it will bring to you and your staff because they can’t move forward with their tasks. Important projects may also be delayed.

Indoteq has a well-earned reputation for providing exceptional local service and support. And as document solutions become more complex and part of the IT infrastructure, you can be confident that the entire Indoteq support team has the necessary skills and expertise to ensure you remain productive.

Our service and support contracts include:

• Hardware and software support and maintenance
• On-site support
• Fast emergency response
• Preventative maintenance
• MCP qualified technicians
• Manufacturer trained engineers

Our own Logistics Team take full responsibility for the delivery and installation of all document devices and software to ensure a seamless transition to your new document solution.